Privacy Policy

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us:

• Account Information: Name, email address, and profile information from Google OAuth
• Survey Content: Questions, survey configurations, and settings you create
• Contact Lists: Phone numbers and names of survey participants you upload
• Payment Information: Processed securely by Paddle (we do not store credit card details)
• Communications: Messages you send to our support team

2.2 Voice and Survey Data

When conducting voice surveys, we collect:

• Voice Recordings: Audio recordings of survey conversations (with participant consent)
• Transcriptions: Text transcriptions of voice responses
• Survey Responses: Participant answers and feedback
• Call Metadata: Call duration, timestamp, completion status

2.3 Automatically Collected Information

We automatically collect certain information when you use our Services:

• Usage Data: Features used, pages viewed, time spent on platform
• Device Information: Browser type, operating system, IP address
• Cookies: Session cookies for authentication and functionality
• Log Data: Error logs, performance metrics, and system diagnostics

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our voice survey platform
• Authentication: To verify your identity and manage your account
• Voice AI Processing: To conduct AI-powered voice conversations
• Call Delivery: To place survey calls via telephony infrastructure
• Analytics: To generate insights and reports from survey responses
• Payment Processing: To process payments securely through our payment processor
• Customer Support: To respond to your inquiries and provide assistance
• Platform Improvement: To analyze usage patterns and enhance features
• Security: To detect, prevent, and address fraud and technical issues
• Legal Compliance: To comply with applicable laws and regulations

4. Data Storage and Retention

We store your data securely using industry-standard practices:

• Storage Location: Data is stored on secure cloud servers
• Retention Period: We retain your data for up to 1 year from your last activity
• Voice Recordings: Deleted after 1 year unless you request earlier deletion
• Account Data: Retained until you request account deletion
• Legal Requirements: Some data may be retained longer if required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure backup and disaster recovery procedures
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Export: Request a copy of your data in a portable format
• Objection: Object to processing of your personal data
• Restriction: Request restriction of data processing
• Withdrawal: Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us at support@voca-ai.com. We will respond to your request within 30 days.

7. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR):

• Legal Basis: We process data based on consent, contract performance, or legitimate interests
• Data Transfers: Data may be transferred outside the EEA with appropriate safeguards
• Data Protection Officer: Contact support@voca-ai.com for privacy inquiries
• Right to Complain: You may lodge a complaint with your local data protection authority

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for authentication and platform functionality
• Analytics: To understand how users interact with our platform
• Preferences: To remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Services, you consent to such transfers. We ensure appropriate safeguards are in place to protect your data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending an email notification to your registered email address

Your continued use of the Services after changes become effective constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: